Frequently Asked Questions
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Order Management
General
Ozempic
Mounjaro
How it works
Products
Ordering and Delivery
Costs
Prescriptions
Accounts / Payments
Help
Concession & Safety Net card holders
Security and Privacy
Support and Feedback
Order Management
Payment and Insurance
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Frequently Asked Questions
Order Management
General
Ozempic
Mounjaro
How it works
Products
Ordering and Delivery
Costs
Prescriptions
Accounts / Payments
Help
Concession & Safety Net card holders
Security and Privacy
Support and Feedback
Order Management
Payment and Insurance
Order Management
How can I track my order?
Can I change my order after it has been placed?
What is the process for canceling an order?
What should I do if I receive a damaged item?
How do I return an item?
Can I add items to my order after it has been placed?
How can I update the delivery address for my order?