Search our frequently asked questions

General

• How do I know if Chemist2U is available in my area?
• How does Chemist2U work?

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Ozempic

• Does Chemist2U have supply of Ozempic?
• How will my Ozempic be shipped?

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Mounjaro

• Why is Free Delivery promo code not valid?

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How it works

• I can't seem to place an order, what do I do?
• How do I know if my order has been confirmed?

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Products

• Medication is out of stock?
• What type of medicine can I buy from Chemist2U?

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Ordering and Delivery

• Do I have to be home to receive my Chemist2U order?
• It’s past the delivery time - where’s my order?

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Costs

• Are Concession and Safety Net discounts available?
• How do I claim Concession and Safety Net discounts?

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Prescriptions

• How do I order my prescription online when my doctor has given me a paper script?
• What is an eScript and what if I have one?

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Accounts / Payments

• How do I delete my account?
• How long will it take for me to get my refund?

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Help

• My order arrived damage?
• This isn't what I ordered.

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