General FAQ's

• I want to talk to a real person.
• I’ve heard people can feel very unwell with some treatments.
• I’m embarrassed to talk about my weight.
• I don’t want anyone to know — can I use a different delivery address?
• Will this show up on my Medicare record / My Health Record?
• Is my information private?
• Is this legit or a scam?
• How long does delivery take?
• Is delivery discreet?
• Can I cancel or reschedule?
• Do I need blood tests?
• What happens after I book my telehealth appointment?
• Is it covered by Medicare or private health?
• How much does it cost?
• Can I drink alcohol?
• What side effects are common?
• Is it safe?
• I’ve tried everything and nothing works — will this work?
• Do I still need diet and exercise?
• What if I plateau?
• Will I regain weight if I stop?
• How fast does it work?
• How much weight will I lose?
• I’m already using a treatment — can I change my plan?
• What if something isn’t available?
• Are there any special storage requirements?
• What does a typical plan involve?
• Is it a pill or an injection?
• How does medical weight management work?
• I have a medical condition / take other medications — is it safe?
• What BMI do I need?
• Do I qualify?
• Is it available Australia-wide?
• Can you tell me the price?
• Do I have to talk to a doctor?
• What is Chemist2U’s weight loss program?
• What happens if I'm not issued a script in my consultation?
• Why do I need a Medicare card for this program?
• How are you protecting my personal details?