General FAQ's

• How long does delivery take?
• Can I skip account creation and just get the script
• Can you just send me a script?
• What happens after the consult, do I receive an invoice or bill to pay?
• How do I qualify for a $229 price I saw advertised?
• How much does it cost?
• I got a 'suitable' quiz result — what does that mean? 
• Is there an age limit? 
• What if I miss a dose? 
• What if something isn't available / supply issues? 
• I don't want anyone to know — can I keep this private?
• I'm nervous about the consultation — what should I expect? 
• I've tried everything and nothing works — will this be different? 
• I travel a lot — can I still do this program? 
• How long do I need to be on the program? 
• I'm breastfeeding — is this safe? 
• Is the promo code still valid? 
• Can I do the consult from my phone? 
• What if I feel unwell in the first few weeks? 
• Do I need to tell my GP?
• I got a 'not suitable' result — can I still book a consult? 
• What do I need to prepare or bring to the consultation? 
• What happens if I'm away when my delivery arrives? 
• I'm a man — is this program for me too? 
• Is there a lock-in contract? 
• I'm planning to get pregnant — can I still do this? 
• I'm not ready yet — can I book for later? 
• Will my GP know I'm on this program?
• I'm already on a treatment — can I switch? 
• How is Chemist2U different from other online weight loss programs? 
• Can I book evenings or weekends? 
• Can I cancel or reschedule my booking?
• What if there's a problem with my delivery? 
• How long is my quiz result valid for? 
• Who are the practitioners? Are they qualified? 
• Why do I need a consultation if I've already done the quiz? 
• How is my treatment shipped?
• Do I self-inject? Is that hard? 
• I'm worried about what people will think.
• What if I want to stop after the first month? 
• I'm a busy mum / professional — can I really commit to this? 
• Can my partner or a support person join the consultation? 
• Can I use this alongside my existing weight loss efforts? 
• I'm diabetic — is this suitable for me? 
• Is there a payment plan available? 
• What's included in my order?
• I'm scared of needles — are there non-injection options? 
• How long does the consultation take? 
• I've been let down by programs before — how is this different?
• Why do I need a Medicare card? 
• Is the medication TGA-approved? 
• Will the practitioner judge me about my weight? 
• Will the cost increase? 
• You didn’t answer my question.
• I want to talk to a real person.
• I’ve heard people can feel very unwell with some treatments.
• I’m embarrassed to talk about my weight.
• I don’t want anyone to know — can I use a different delivery address?
• Will this show up on my Medicare record / My Health Record?
• Is my information private?
• Is this legit or a scam?
• Is delivery discreet?
• Can I cancel or reschedule?
• Do I need blood tests?
• What happens after I book my telehealth appointment?
• Is it covered by Medicare or private health?
• Can I drink alcohol?
• What side effects are common?
• Is it safe?
• I’ve tried everything and nothing works — will this work?
• Do I still need diet and exercise?
• What if I plateau?
• Will I regain weight if I stop?
• How fast does it work?
• How much weight will I lose?
• I’m already using a treatment — can I change my plan?
• What if something isn’t available?
• Are there any special storage requirements?
• What does a typical plan involve?
• Is it a pill or an injection?
• How does medical weight management work?
• I have a medical condition / take other medications — is it safe?
• What BMI do I need?
• Do I qualify?
• How do I get started?
• Is it available Australia-wide?
• Can you tell me the price?
• Do I have to talk to a doctor?
• What is Chemist2U’s weight loss program?
• What happens if I'm not issued a script in my consultation?
• Why do I need a Medicare card for this program?
• How are you protecting my personal details?
• My practitioner told me to ask you about treatment pricing, what are the costs?
• Where do I book my consultation?
• Is the consultation video or phone?
• I said no to a question by mistake, can I redo the quiz?
• What do I need to have ready for the consult?
• What info do you need from me to set up the account?
• Is there a wait list, or can I book straight away?
• Is there a subscription or can I pay per order?
• Are there hidden fees I should know about?
• Do you deliver Australia-wide / to my postcode?
• What if the medication doesn't work for me?
• Can I choose which medication I get, or does the practitioner decide?